Jakarta, August 28, 2013 – Bank Andara today announced the appointment of Bosch Software Innovations to implement its software suite – BPM+ edition to streamline the bank’s credit approval process, as part of its business process reengineering.
“In reaching out to millions of Indonesians who still lack access to financial products and services, we strive to continuously improve our operational efficiency and increase satisfaction with our services to the microfinance institutions,” said David H.L. Yong, President Director of Bank Andara.
Bank Andara’s selection criteria, for the software solution were to reduce operational cost, process repetition, and overall time taken for processing loans.
“Credit approval can be a complex process involving a mix of rules and logic. The BPM+ edition enables Bank Andara to re-examine and streamline the entire approval process by presenting relevant information that is easily understood and managed by the user,” said Thomas Jakob, Managing Director Asia Pacific, Bosch Software Innovations.
“We are confident that the implementation of BPM+ will speed up our bank’s loan process and operational efficiency by identifying and resolving obstacles during the routine loan approval process,” said Irianto Kusumadjaja, Technology & Operations Director of Bank Andara. “With a faster and more efficient loan approval process, we are optimistic of achieving greater customer satisfaction and increase our capacity to handle more applications as a result.”
“With the implementation of the intuitive and flexible software suite, we expect to achieve greater competitiveness for Bank Andara,” David added.
Bank Andara will continue to implement improvements over the course of 2013 through business process re-engineering under the umbrella program ‘Raising The Bar’, with a focus on further developing Human Resources, Information Technology as well as services excellence. The implementation of the program will increase the bank’s competitiveness as a pioneer in wholesale banking, exclusively serving microfinance institutions to be competitive in the future national market.